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FAQ

Frequently Asked Questions

Q.  What kind of customer service do you offer?

A.  Our ecommerce consultants are here to answer your questions via our 1-800-258-1659 number.  In addition to FREE phone support, you can also contact us via email:  1papakoystore@gmail.com (primary), or 4shepnac@gmail.com (secondary).  Presently, we do not offer live chat.

 

Q.  What do we do with your information?

A.  Your personal information is safe with us, and we do not share your information with anyone.  Your personal information is used to fulfill your orders, and send the product(s) directly to you, or where you designate.

 

Q.  Should I expect unwanted advertising, or marketing emails?

A.  Only with your permission.

 

Q.  How do you get my consent?

A.  If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

Q.  How do I withdraw my consent?

A.  If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, at any time, by contacting us at 1papakoystore@gmail.com (primary), 4shepnac@gmail.com (secondary), or mailing us at Papa-Koy-Store.com, 86-26 208th Street, Queens Village, NY 11427

 

Q.  Are there any circumstances whereby my personal information may be disclosed?

A.  We may disclose your personal information if we are required to by law to do so, or if you violate our Terms of Service.

 

Q.  Is my data/personal information secure?

A.  Your data is stored through Shopify's data storage, databases, and the general Shopify application.  They Store your data on a secure server behind a firewall.

 

Q.  Is my payment information secure?

A.  Your payment information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction.  After that is complete, your purchase transaction information is deleted.

 

All Shipping and Return/Refund concerns will hopefully be made clear within the Policy Tabs.

 

Any other questions, or concerns not answered in this FAQ, please feel free to Contact Us:  1-800-258-1659 number, and via email-1papakoystore@gmail.com (primary), 4shepnac@gmail.com (secondary).